Terms & Conditions | Vellum Interiors | Sydney Interior Designer and Decorator

Terms & Conditions


Welcome to https://velluminteriors.com.au/ (Site).

This Site is owned and operated by Alexandra Gourlay [ABN 79 930 240 614], trading as Vellum Interiors (referred to in these terms as “Vellum Interiors”, “We”, “Us”, and “Our”). Please take the time to read the terms of use (“Terms”) that apply to Your use and enjoyment of this Site and the content made available to You via this Site and Our social media channels. These Terms together with Our Privacy Policy apply to all Site visitors, subscribers, customers, and all other users of the Site (“User”, “You” and “Your”).


By accessing and using this Site, Our social media channels and any other materials made available to You or provided to You on this Site, whether made available for purchase or not, You are taken to accept Our Terms.

By using the Site, accessing or purchasing any Products or Services, You warrant that You:

are over 18 years of age and have the legal capacity to enter into a legally binding contract;

have read and accepted these Terms; and

will comply with these Terms.


We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to You. These changes will be effective as of the date We post the revised version on this Site. It is Your responsibility to review these Terms before use and periodically throughout Your use of Our Site and Services. If at any time You choose not to accept these Terms, You should not use this Site.

By remaining on this Site and Your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where You click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to You during Your use of the Site. If You are uncertain about the Terms or anything else on Our Site, please do not hesitate to contact Us.


The Site, Products and Services contain intellectual property owned by Us and/or by third parties that license the content to Us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, images. all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your use of the Site, the Products and/or the Services and access to any Content does not grant or transfer any rights, title or interest to You in relation to this Site, the Products and/or the Services or the content.

No commercial use

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, the Products and/or Services or the Content, Our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without Our prior written consent. We reserve the right to immediately remove Your access to Our Site, Products and Services, and Content, without refund, if You are found to be violating these Terms.


Our Site and social media channels may have links to other sites operated by third parties. Unless We expressly tell You otherwise, We do not in any way, endorse, control or approve of and nor are We responsible for the content on those websites. It’s up to You to decide if those websites and their content work for You, and We recommend that You investigate and do Your homework to find that out.


These Terms also include Our Privacy Policy which sets out how We use Your personal information, which can be accessed here. By using this Site, You consent to the processing described in the Privacy Policy and warrant that all data provided by You is accurate.


To place orders and subscribe to certain features of the Site, You may have to subscribe to Our Site. This means You’ll have to give Us accurate information including Your name or Your business name and a valid email address. You warrant that any information You provide during the subscribing process is accurate and correct at the time You provide the information and that You’ll update information should there be any changes to the information provided.

We reserve the right to suspend or cancel Your subscription at any time, at Our sole discretion, if You breach any provision of the Terms or applicable law or where Your conduct impacts Our reputation.


All prices are as advertised on the Site and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the Site may change at any time without advance notice to You. If You have purchased Our Products or Services, it will be charged at the price in force at the time a customer’s order is validated.

We reserve the right at any time to modify or discontinue the product or service without notice at any time. We shall not be liable to You, or to a third party for any modification, price change, suspension or discontinuance of the product or service.

We may from time to time provide discounted Products and/or Services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where You add more than one discount code. We allow You to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to Your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

We offer visitors who want to purchase from Our Site the option to pay for the Products and/or Services by credit card or such other methods of payment. You acknowledge and agree to make timely and full payments to Us for the Products and/or Services purchased. Where You use a credit card, You warrant that You have the necessary rights and authority to use that credit card. You authorise Us to automatically charge the credit card on file for any payment balances owed and agree to keep all billing information current at all times. Where You fail to make payment or payment is declined for any reason, We may revoke Your access to the Products.


All gift vouchers are valid for 3 years from the date of purchase. Please refer to the expiry date marked on the gift voucher. Gift Vouchers will not be accepted after 3 years. Vouchers are non-transferrable, non-refundable and not redeemable for cash.


An additional travel fee of $110 per hour of travel each is charged to attend consultations or site meetings when the location is greater than 1 hour from the Sydney CBD, including consultations redeemed via a gift voucher. Interstate or International consultations are welcomed, however, travel costs are at Your expense. A custom package can be designed upon enquiry to suit your needs.


Refunds are offered only where required under Australian Consumer Law, at Our sole discretion, or otherwise in accordance with the information provided on the Site or in these terms and conditions.

Where there are requirements or criteria to be able to receive a refund, the decision regarding this refund remains at Our sole discretion.

Refunds are only provided for Initial Consultations with at least 7 days’ written notice. If You need to reschedule Your Initial Consultation, at least 5 days’ written notice must be provided, otherwise We reserve the right to cancel Your Initial Consultation and You will not be entitled to a refund.


You acknowledge that neither access to the Site nor any of its content is permitted to be sold without Our prior written consent.

Use of content, unless otherwise indicated, is for Your own personal use. Content may not be distributed in any way or used for public display or performance without Our prior written consent.


You acknowledge and agree that You will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent You provide to receive communications from Us solely through electronic transmission. You further acknowledge and agree that when You click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as Your mobile phone, tablet, desktop, laptop or any other device capable of allowing You to click or tick, Your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if You had written Your signature by hand.


Our Site may have articles and content that is of a general nature and is not intended to constitute or replace professional advice for individual or specific situations and does not take into account Your specific needs or circumstances. The information contained on the Site is not a substitute for obtaining advice specific to Your circumstances from a qualified professional. We do not accept responsibility for determining whether Our Products and/or Services are appropriate for You and We reserve the right to deny service and refund the cost of that product and/or service for any reason including where We believe that the product and/or service would be dangerous or would not be appropriate for You, or We believe that further professional advice should be sought.

We do Our best to ensure that the colours of any Products are accurately displayed, however these may vary depending on the device You use to access Our Site. We accept no responsibility for colours as displayed on Our Site not being an accurate reflection of the actual colours.

Referring to anything on Our Site, including Products or Services, or any processes or other information, does not constitute or imply Our endorsement, sponsorship or recommendation in any way.


We always appreciate interaction on Our social media channels and feedback about Our Site, Products and Services, as it helps Us to improve Our Site and Our Products and Services. Through the use of this Site, You may be invited to submit a review. You can also comment on Our blog or other parts of Our Site or interact with Us via Our social media channels. We love to hear from You!

Where You do decide to submit such feedback or comments, You warrant that:

We reserve the right to remove a review or comment if such review or comment contains:


On Our Site, We present real-life examples of and insights into other people’s experiences for illustration purposes only. These testimonials demonstrate what can be possible in certain projects but are not intended to represent or guarantee that any current or future users of Our Products and/or Services will achieve the same or similar results.


In addition to any other prohibitions, You must not, under any circumstances use the Site or its content:


This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law We make no representations or warranties about Our Site and/or the Products or Services including that:

they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;

access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or

there is no possibility of failure to store communications or other data.


To the fullest extent permitted by applicable laws, in no event are We, any of Our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with Your use of Our Site and /or Our Products or Services, Your inability to access Our Site, interruption or outage of Our Site or the fact that content on Our Site or in Our Services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).


To the fullest extent permitted by applicable laws, You agree to indemnify, and hold Us and Our related entities, affiliates, and Our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of Your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of Your representations and warranties set out in these Terms or Your breach of any law or the rights of a third party.


Where You have selected to enter into a further agreement, relationship or contract with Us beyond this Site, including by purchasing Products or Services which require this. We will issue You with Additional Terms. These Additional Terms together with these Terms will form the agreement between the parties (Agreement).


The agreement constituted between Us by Your use of the Site may be terminated:

where You breach any provision of these Terms; or

at any time by Us without notice, in which case all disclaimers and limitations of liability will survive termination, and You will no longer be authorised to access the Site.


If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.


We have the right to discontinue this Site. If We decide to do this, it can be at any time and may be without notice to You. We may also exclude any person from using Our Site, at any time and at Our sole discretion. We will not be responsible for any liability You may suffer arising from or in connection with any such discontinuance or exclusion.


We are permitted to assign, transfer and subcontract Our rights and/or obligations under these Terms without any notification or consent required. However, You are not permitted to assign, transfer or subcontract Your rights and/or obligations under these Terms.


The Terms (together with Our Privacy Policy, Additional Terms and disclaimers) contained on this Site constitute the entire understanding and agreement between Us and You concerning Your use of this Site, and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to this Site and Your use of this Site.


All Terms shall be construed in accordance with and governed in all respects by the laws of the State of New South Wales, Australia. In relation to any dispute, We ask that You contact Us in the first instance so that both parties can, acting in good faith, resolve the dispute to Our mutual satisfaction as quickly, cost-effectively and efficiently as possible. Where a dispute cannot be resolved, You agree to submit to the exclusive jurisdiction of the courts of the State of New South Wales, Australia.